Shipping and Returns Policy

Shipping Policy

WCP is not responsible for incorrect addresses entered by customers at checkout.

2-4 business days for printing the product must be added to the shipping time estimate.

NOTE: Transit times quoted below are estimates. Transit times may be adversely affected by factors such as weather. WCP is not responsible for delayed shipments.

Please note: USPS Media Mail and Priority Mail can be slow, depending on the season.  If books are needed by a deadline, please select Fed Ex Ground.  Shipping estimates do not include product printing time of 2–4 business days.

USPS Media Mail – 7–10 business days (trackable, not insured)

Priority Mail – 3–5 business days (trackable, not insured)

Fed Ex Ground – 3–5 business days (trackable, insured)

International shipping rates can be high, but we may be able to provide lower rates.  Please email orders@wclbooks.com for a quote.

Returns Policy

FOR BOOKSTORES

Returns accepted for purchases made within 60 days.  Please email publishing@wclbooks.com.

FOR DAMAGED PRODUCTS

If you receive a damaged or incorrect title, please take a picture of the product and the box and contact publishing@wclbooks.com for further instructions.

FOR ALL OTHER RETURNS

1. Please email publishing@wclbooks.com with a refund request and include your order number.
2. Refunds or exchanges are only available for purchases made within 30 days.
3. To be eligible for a refund, your item must be unused and in resaleable condition, and it must also be in the original packaging.
4. The following items cannot be refunded: booklets or magazines, downloadable software products.
5. The customer is responsible to pay return shipping.
6. No return shipment carton may exceed 50 pounds in weight.
7. All return shipments must be addressed to the return address on your package. 

For return addresses to Outreach, please format the address like this:

Ship to:
Outreach Warehouse

Attn: Returns- Your missionbooks.org order number (must be included)
3525 N. Stone Ave., Suite 180
Colorado Springs, CO, 80907 United States

For return address to William Carey Publishing, please format the address like this:

Ship to:

William Carey Publishing

Attn: Returns- Your missionbooks.org order number (must be included)

10 W. Dry Creek Circle

Littleton, CO 80120

United States

8.     Please send the tracking number for the return to publishing@wclbooks.com.

9. When we receive the tracking number and proof it is in route back to us, we will issue a refund for the purchase price. We will not refund the shipping cost.
10. When a refund is issued, you will receive an email notification from missionbooks.org. Please allow 5–10 business days for transaction to process. If you have checked with your bank and see no refund, please contact us at publishing@wclbooks.com.
11. Please email publishing@wclbooks.com for further help.