Global Member Care (Vol. 2)

• Go to missionbooks.org and complete checkout with the eBook(s) you would like to purchase.
• You will receive an order confirmation email from missionbooks.org.
• You will also receive an email with instructions for accessing your eBooks in the Lumina app.

Check your spam folder if you do not see the login code. If you do not receive the second email, contact publishing@wclbooks.com.

International users receive regional pricing when purchasing through missionbooks.org rather than through an in-app purchase.

• iPhone and iPad running iOS 15.5 or later
• Android phones and tablets running Android 8.0 or later
• macOS desktops and laptops, using the iOS app
• Any device with a web browser at Lumina Reader web platform

Older devices may run more slowly. Keep your device and app up to date for the best experience.

Search for “Lumina Reader” in the Apple App Store or Google Play Store. Log in using the same email address you used at missionbooks.org. The app is not compatible with Amazon Kindle devices.

• Download from Google Play
• Download from the Apple App Store
• Windows laptops can use the web version.

Lumina Reader uses passwordless login.

1. Open the Lumina Reader app.
2. Enter the email address used at missionbooks.org.
3. Check your email for a six-digit login code.
4. Enter the code in the app.

You will remain logged in and retain access to your eBooks. If you log out, your library, reading progress, notes, and highlights remain saved, but you will need to download your eBooks again.

Your eBooks should appear automatically when you log in with the email used at missionbooks.org. If they do not:

• Confirm that you are using the correct email address. You can find the signed-in address on the Profile page.
• Pull down from the top of the library screen to refresh it.
• Update Lumina Reader through your device’s app store.

If your resources still do not appear, contact Lumina Customer Service.

There is currently no Windows app. Windows users can access their eBooks through the Lumina Reader web platform.

Yes. Lumina Reader is available in the Apple App Store for Mac, iPhone, and iPad.

Yes. With an eBook open, tap the center of the screen to show settings. Select the megaphone icon in the top bar to read the current page aloud.

This feature is not available in the web-browser version.

Yes. You can change font size, line height, and page margins in profile settings or within an eBook. While reading, tap the top center of the screen and select the “T” icon.

1. Open Safari, Chrome, Firefox, or another preferred browser.
2. Go to hub.luminareader.com.
3. Log in with the email address used at missionbooks.org.
4. Enter the six-digit code sent to your email.

Once logged in, you will have access to your eBooks.

• Make sure you have a stable internet connection.
• Clear your browser cache and cookies.
• Use a current version of Safari, Chrome, or Firefox.
• Confirm you are using the same email address used to purchase your eBooks.
• Refresh your browser.

If problems persist, contact customer service.

Yes. You can use Lumina Reader on up to six devices at the same time, provided you log in with the email address used to purchase the eBook.

To manage devices, go to Account → Registered devices in the app and unlink devices you no longer use.

1. Install Lumina Reader from your device’s app store.
2. Log in with the same purchase email address.
3. Your library should sync automatically.

If access issues continue, refresh your library or log out and back in with the correct email address.

• On Apple devices, open the App Store and search for Lumina Reader.
• On Android devices, open Google Play and search for Lumina Reader.

If an update is available, select Update. If issues remain, try deleting and reinstalling the app. Your eBooks and reading progress are saved to your account, but you will need to download the eBooks again.

Warning: Deleting your account is permanent. You will lose access to your account activity, preferences, and eBooks.

1. Open the Lumina Reader app.
2. Open the Profile tab in the lower-right corner, then select Account.
3. Scroll to the bottom, select Delete account, confirm the checkboxes, then select Continue and delete account.

Some information may be retained for lawful reasons, including fraud prevention and accounting.

If you ordered an eBook by mistake, do not download it in the Lumina app. William Carey Publishing can then cancel the order and issue a full refund.

If you have downloaded it, access can still be removed and the order cancelled, but processing may take longer.

• Enter the recipient’s email address when purchasing the book.
• The recipient will receive an email with download instructions.
• For multiple recipients, purchase each book separately using each recipient’s email address.